Webtec Products Ltd is a manufacturing SME with over 50 employees based in St Ives, Cambridgeshire. We design and manufacture innovative hydraulic components and hydraulic test equipment for mobile, industrial and agricultural machinery. Our products are manufactured in the UK and marketed worldwide.
We are currently seeking candidates for the position of:
UK Telesales / Sales Coordinator
As a member of the UK Sales team, the UK Telesales / Sales Coordinator role will provide a key support function to prospects and customers within a highly transactional segment of the customer database. This position will be responsible for all aspects of sales administration, supported by the technical sales engineers.
Handling of enquiries made via phone, fax and email – involving technical sales staff where appropriate.
Qualify, enter or update customer information, and document call information using CRM call logs.
Carry out simultaneous telesales and data entry, providing customers with product and service information.
Acquire sufficient technical product knowledge to enable preparation of basic quotations, contract review and approval, as well as new order processing.
Progressing open customer quotes limited by stage or £ value and sending of order acknowledgements.
Make sales calls to qualify prospects and add additional contacts to the CRM system.
Proactively follow up leads generated from targeted marketing activity.
Data entry of unqualified suspects and trade show sales leads for new customer development and continuous cleansing of the UK Sales customer database.
To participate in any project or carry out specific tasks as may be assigned by the UK Sales Manager from time to time.
You will be a quick learner, IT literate with experience of tele-sales and using a CRM system. Experience of working in a B2B industrial market would be advantageous. We would expect candidates to have a high level of internal and external communication skills, to be organised and methodical, demonstrate good attention to detail, and a willingness to cross function in periods of absence.
Working hours & benefits
Ideally full-time (39 hours / wk), though part time (~30 hours / week) may be possible – based in our HO and Manufacturing site in St Ives, Cambridgeshire.
We offer competitive salary depending on skills and experience, contributory pension scheme, life assurance and discretional profit share.
Please send your CV to firstname.lastname@example.org or Webtec Products Ltd, Nuffield Road, St Ives, Cambridgeshire, PE27 3LZ, UK.